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How to avoid not-getting-paid situations

2017-09-28 | ALL, Guide | No Comments

How to avoid not-getting-paid situations

It happened to all of us. It does not matter if you are a freelancer or running a small business. We all have come in a situation to face clients that are not paying or being late with payments. In order to run a successful business and protect your cash flow if you are a freelancer, each of us has to have a strict organization in the client communication.

Here are several rules you must do in order to avoid not-getting-paid situations:

  1. Add Payment Terms and Project specifications in writing – either in the agreement contract or in each invoice to make sure the client is informed
  2. Research the client before you start working with him/her – do a simple google search and check out the client and potential reviews about that company or person online. You can check reviews on Google, Upwork, Linkedin or even Twitter.
  3. Have a paper trail: Email your client and ask them when you can expect the payment. Keep things professional and don’t sound too desperate. For me personally, it said: “We will pay on Monday” (it was Thursday).
  4. Follow-up: Wait a few days and send another email. If you have a good relationship with your client, consider an emotional approach. My client was communicating with me about recurring tasks every day so I waited and reminded him at the end of each day continuously for two weeks. The answer was always “We will send it tomorrow”.
  5. Do things automatically. Use software to send invoices, reminders to clients and notifications if the invoice is paid or not. That will keep you organized and you will not worry if you will forget that client or payment.
  6. Communicate, communicate – email, chat or even a short phone call can take you closer to getting paid. Just keep in mind to leave the emotions at home and stay professional.

Keep yourself organized from start to finish will make you a better professional, will create a better image in front of your current and potential clients and will get you paid on time. That way you will protect your cash flow and your business.

view-all-invoices-client-view

With this release, we are pushing another great functionality per your request – The Client View.

As a result, your clients will be able to access all of the invoices issued to them.
So rather going back and forth with emails, we’ve enabled your clients to:

  • Filter invoices by Quarter (Q1, Q2, Q3, Q4);
  • Filter invoices by 1st and 2nd half of the year;
  • Filter invoices by the current year;
  • Filter invoice in custom date range;
  • List invoices based on status (Total, Paid, Unpaid, Overdue);
  • List of invoices and filtering based on number, Issued On, Due Date, Total and Status;

As a result of this new feature, your clients will be able to access the client view via any invoice issued to them by clicking on the “View All” button as shown in the image bellow.

Finally, if you have any questions or suggestions we are open for ideas. Get in touch with us via the in-app chat or via email reachout@envoice.in.

How to handle customers who won’t pay

If you’ve ever found yourself in such situation with your customers. Don’t worry there are several things you can try to get paid.

  1. Offer your customers to pay their due in several payments;
  2. For the hard nuts – call them daily;
  3. Try to understand the reason behind that behavior;
  4. If you’ve signed a legal document, discuss with your lawyer;
  5. Ditch the client if the amount is insignificant – your health is your priority;

If you feel that you can contribute to our collections with your blog posts or some other blogs worth sharing. Feel free to reach out via our in-app messenger or on reachout@envoice.in.

How to increase your earnings from less paying customers

We all have had some less paying customers who just wanted a small portion of work to be done. A fix here and there.  Some color changes, small copy changes on the landing page.

Those gigs can have a hidden potential and we should try to get from them as much as possible.

First of all, we should schedule a meeting with our client. To understand his vision about whatever he is trying to build. After we have this meeting we will have a better understanding of our client’s business.

Furthermore, if you’ve been paid to do some small UI changes, you can offer your client service to assess his current user experience. And to improve over what he has at the moment.

Basically, the idea is to understand his business and offer your services to help your client out.

If you feel that you can contribute to our collections with your blog posts or some other blogs worth sharing, feel free to reach out via our in-app messenger or on reachout@envoice.in.

7 ways to thank your top customers

As successful freelancers, we have to maintain good relations with our top customers. This will help us to bring our relation to the next level and to improve our collaboration.

There are many ways to say thank you.

Write a thank you note;

  • Invite your customers over for a dinner;
  • Send them a gift – People do like books;
  • Praise them on your social media channels;
  • Send them a treat;
  • Give them a discount;
  • Send them a swag;

If you feel that you can contribute to our collections with your blog posts or some other blogs worth sharing, feel free to reach out via our in-app messenger or on reachout@envoice.in.